Refund policy

Buyers are not eligible for refunds/returns for buyer's remorse. Items which arrive in the expected condition as per the item description and shop policies are not eligible for refunds.

Buyers are eligible for returns in case of a mis-graded pin. Please read the enamel pin grading policy published on my instagram @cowpokepins thoroughly before making any purchase from me and ensure that the product that you are buying is graded to your standard. If upon receipt of a pin you sincerely believe that you have received an item of an inferior grade to what was listed, please get in touch at cowpokepins@gmail.com to discuss options, including a full refund or replacement, pending seller's re-receipt of the pin. In this case, buyer will be provided with a prepaid shipping label with which to return the pin, and the refund or return will be processed once we are in possession of the item. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cowpokepins@gmail.com.